How to Integrate Live Chat on your Website?

 You own a company and maintain a website. 

Now that you’ve added a live chat function and decreased your customer service response time from 17 hours to only 2, you want to take your business to the next level. 

However, how can you add one to your website? 

You are in the appropriate place. 

With our assistance, you’ll learn how to integrate live chat into a website rapidly. 

You can immediately begin taking advantage of all of its benefits in this way. 

What does customer support live chat entail? 

Businesses can provide real-time customer service through live chat by using a chat application. 

Because chat is one-on-one, convenient, and real-time, more customers choose it over email or phone when they need to contact you or have a question. 

Customers expect to be able to visit a company’s website and initiate a chat using a website chat widget should they need to contact a firm. 

The advantages of including live chat on a website include: 

● When interacting with businesses, live chat is used by about 85% of clients with satisfaction, which can enhance client satisfaction. 

● According to a survey, customers who engage in live chat with a company’s website are about three times more likely to purchase than those who do not.

● You can improve your conversion rates by doing this. Additionally, they often spend between 10 and 15 percent more than non-live chat users. 

● A whopping 79 percent of companies claim that live chat increases revenue, sales, and customer loyalty. 

Integrate Live Chat – Tools for Live Chat on Websites for Free 

Here are the resources available to organizations for integrating live chat capabilities into their 

● Website Chat Widget – This website’s chat window is located in the bottom right corner. 

● Responsive OmniChat: A web chat application that accommodates a user’s favorite messaging platform, such as Facebook Messenger or native web chat (no login required). 

● Chatbot to Direct Issues is a 24-hour chatbot first aider that directs interactions to human agents when they are needed and responds to client FAQs. 

● Convos in Inbox to View & Manage – Observe and participate in real-time conversations among website visitors. 

● Assignments for Live Chat Agents – Assign follow-up to members of the sales, marketing, or support teams, among others. 

● Free mobile app to reply anywhere for live chat help in case you need it while on the go. 

● Tools for lead capture and opt-in – Ask website visitors who engage in chat to communicate via email, SMS, or Messenger.

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