WhatsApp’s Business Interactive Message Templates Everything You Need To Know
Today, WhatsApp Business launched a new feature called the interactive message template which goes beyond the basic Whatsapp message templates and media message template types. As the name suggests, this ability lets one include interactive components to messaging like a button. Users with a WhatsApp Business Account can now create two different sorts of preconfigured buttons: 1. Users can either call a phone number or go to a website when they see a call to action. 2. Users can respond quickly by sending a text message. These buttons can be included in text or multimedia communications. The interactive WhatsApp message templates must be approved after they’ve been developed. You can use them in Whatsapp notification messages and customer service/care messages once they’ve been approved. The Advantages of Using an Interactive Message Template- Whatsapp message templates 1. Improved Customer Service This is a 10X improvement in Customer Experience, as...