Conversational AI Trends

 AI Trends: The conversational AI industry continues to expand at an accelerated pace as a direct consequence of the current coronavirus epidemic.

This led to an invention boom – from self-learning AI to breakthroughs in speech technology – the fruits of which will yield fruit over the next 12-18 months.

Alongside this technical evolution, the conversational AI industry has forced suppliers to modify how they design and deploy their products.

The heydays of simple question-and-answer chatbots have made way for artificially intelligent virtual agents that give quick, 24/7 support and complete complex transactions on behalf of consumers.

Advancements in conversational AI have enabled customer self-service to be significantly more efficient and convenient than feasible.

And, as such, the expectations of what a simple AI solution can provide, both companies and consumers, have evolved.

Companies no longer demand one-size-fits-all chatbots and, instead, intend to adopt enterprise-ready solutions that take full use of the technology.

Here are a few significant market developments that will drive the commercial value of conversational AI long into the future:

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